This is a short warning about making payments to the personal trainer Tom Leverington who works from Slough.
Do not pay him upfront for your lessons. If you do and I did - one month's lessons (8 classes) amounting to £160 - and you are ill or have an accident and so unable to train. He will not return your money.
I fell off my bicycle and injured my wrist (age 63 years-old) and told him I could not do my third lunchtime lesson. He immediately told me I would have to pay anyway - so no empathy. Not even a first time warning - well I usually charge if you miss a lesson - but because this is your first time..etc.
Since I thought that was mercenary (I don't like bad karma in my life) and he had not told me of his terms & conditions or give me a receipt. Whilst I appreciate he has to run a business - which is why I paid him upfront as I know what is is like working for oneself - I did not want to continue to train with someone to whom money is so important in a people business. My wrist was so badly hurt that I thought it was broken and had to go to A&E for an X-ray so could not continue my lessons for some weeks anyhow.
He has refused to give me the rest of my money back. Worst of all is that he does not care = so arrogant as well.
He clearly does not understand that good customer relations brings more customers.
SO DON'T PAY HIM UPFRONT!
As for his personal training - throwing some old tyres around, squats and arm pulls. It can be done at home.
https://plus.google.com/109166913137647698415/about
http://www.absolutely-fitness.co.uk/what-we-offer/personal-training.html
http://www.tomleverington.com
http://www.segro.com/Slough/Slough-Trading-Estate-Discount-Card/Tom-Leverington
https://twitter.com/tom_leverington
https://www.facebook.com/tomleveringtonpt
